Privacy Policy
At SouthBay Heating and Air Conditioning, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us through our services, including our website and mobile communications.
1. Information We Collect
We collect personal information from you when you: Request a service or quote. Contact us for customer support. Opt-in to receive SMS or email communications from us. This information may include, but is not limited to: Your name, phone number, and email address. Service-related information such as your home address and the nature of the service request.
2. Use of Information
The information we collect is used to: Provide and deliver the services you request. Communicate with you regarding your appointments, service updates, and offers related to SouthBay Heating and Air Conditioning. Improve our services and customer experience.
3. Sharing of Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your personal information with trusted third parties who help us operate our business, such as service providers, contractors, or subcontractors who assist with service fulfillment and customer service. These parties are contractually obligated to maintain the confidentiality and security of your information.
4. Data Security
We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your user experience and gather information about how our site is used. You may adjust your browser settings to refuse cookies, but this may limit some functionalities of the website.
6. Opting Out of Communications
You have the right to opt out of receiving SMS or email communications from us at any time by following the opt-out instructions provided in our messages or by contacting us directly at:
Email:
Phone
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the new terms.
8. Contact Information
If you have any questions or concerns regarding this Privacy Policy, or if you would like to request access to, correct, or delete any of your personal information, please contact us at:
SouthBay Heating and Air Conditioning
1100 Industrial Blvd B10, Chula Vista, CA 91911
Phone
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